Building a culture for safer systems: the experience of ambulance trusts.
Professional nurse (London, England) · 2004-04-01 · Other / unclear
Abstract
This paper discusses the organisational process model--an approach that can be used to develop a flexible workplace culture to improve patient safety. Using the example of ambulance trusts and the aviation industry, the author considers the relationship between strategic management, line managers and the workforce--and how this affects patient safety.