Patient experiences of an extended role in healthcare: comparing emergency care practitioners (ECPs) with usual providers in different emergency and urgent care settings.
Emergency Medicine Journal · 2013-06-19 · Quasi-experimental
Abstract
BACKGROUND: This study compared patient experiences of care provided by emergency care practitioners (ECPs) and usual providers in different emergency and urgent care settings. METHODS: A self-completed postal questionnaire study as part of a pragmatic quasi experimental trial in five paired sites with intervention (ECP) services matched with control (usual provider) services. RESULTS: A greater percentage of ECP patients reported being very satisfied with overall care in all five pairs of sites. In three pairs, these percentage differences were statistically significant. CONCLUSIONS: Users of ECP services were more likely to be highly satisfied with overall care than usual provider patients in the study settings.