[Efficacy of nurse consultants in a health emergency coordination center].
Emergencias · 2016-06-01 · Observational study
Abstract
OBJECTIVES: To describe nurse consultants' work at the Health Emergency Coordination Center of Galicia (CCUSG-061) in terms of their ability to resolve problems and the appropriateness of their decisions. MATERIAL AND METHODS: Retrospective, observational, descriptive study that included all telephone calls attended by nurses between July 2013 and 2014. The results of a consultation were considered successful if a request for help was resolved without mobilization of resources and did not lead to a new call to the emergency service, a hospital admission, or a death in the next 24 hours. RESULTS: The nurses attended 37 553 calls, resolving 92% without mobilizing resources or patients. Ninety-seven percent of the calls resolved did not generate new calls or complications in the next 24 hours. CONCLUSION: Nurses resolve most patients' emergency care requirements safely without moving patients or mobilizing health resources.