Managing Mental Health Crisis Calls Received by a US Poison Center: A Statewide Collaboration Between the Georgia Poison Center, 911, and 988.
American journal of public health · 2025-08-28 · Implementation & quality improvement
Abstract
The Georgia Poison Center developed a protocol for managing mental health crisis cases via iterative feedback with Georgia 911-related emergency medical services and Georgia 988-related mental health services. The Georgia Poison Center managed 533 such cases in 2024 (the year of protocol implementation), of which 45 (8.4%) were transferred to 911. Our study demonstrates that emergency services can effectively develop statewide collaborations to improve mental health outcomes and that poison centers have a vital role in national suicide prevention efforts. (Am J Public Health. 2025;115(11):1814-1817. https://doi.org/10.2105/AJPH.2025.308229).